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Because pets need ongoing preventive care, wellness plans automatically renew at the end of each 12-month period (unless paid in full at enrollment).

Once the Customer enters the desired number of minutes the system auto-calculates the cost, creates a new transaction, then reconnects the call when the transaction is approved.

Optimum Wellness Plans are customized packages of pet care services.

If your puppy or kitten gets sick, you can always use your unlimited office visits and OWP discount.

For your convenience, you can drop your pet off for any visit; we’ll provide the veterinary care your pet needs while you get back to your busy day and we’ll schedule a pick-up time that’s convenient for you.

Your 800 Bill to Credit Card account will give callers the opportunity to increase the length of their call before time runs out thereby extending the call without hanging up!

This feature was designed to help you make you more money!Example: The Customer presses ‘33’ on their keypad The call timer is paused.The Agent is put on hold The Customer will hear a prompt asking them how many minutes they would like to add.Designed to provide annual preventive care to help keep pets healthy, wellness plans include: nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat™ on-demand support on the Banfield app and more.Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply.They limit their interactions to general advice and recommending one of these next steps: refer to Banfield for an in-person visit, watch and wait, general information and refer to emergency.

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